Customer Resolution | OPEX Education

Ensuring Your Satisfaction: Our Commitment to Resolution

At opex.education, your professional growth is our top priority. As part of our Aris Consulting quality standard, we maintain a transparent process for addressing feedback and disputes fairly.

Step 1: Initial Contact - Direct Communication

The quickest way to resolve immediate concerns is through our support team. Many issues are solved within hours at this stage.

Preferred Contact Method:

📝 Web: Use our Support Portal.

Required Details: Name, Email/Phone, Training Program Name, and a clear description of the issue.

Response Time: Acknowledgment in 1 business day; Update/Resolution in 3-5 business days.

Step 2: Formal Complaint Submission

If the initial contact does not resolve your concern, you may initiate a formal process through our dedicated portal.

Methods for Formal Submission:

Online: Use our Official Complaint Form.
Mail: 101 Rue Aziza Othmana, Sfax – 3000, Tunisia.

Step 3: Investigation

A resolution specialist will review documentation and interview relevant staff. We aim for a final proposal within 10-15 business days.

Step 4: Appeal Process

If dissatisfied, you may appeal to senior management within 10 days. Their review is final and ensures total objectivity.

Our Commitment to You

Fairness: Handled impartially.

Confidentiality: Data is shared only with staff involved in resolution.

Continuous Improvement: Your feedback eliminates service "Waste" (Muda).

Questions? Contact Aris Consulting / OPEX Support for general inquiries:

opex.education/contact