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The Institute
Pathways
Cases
Assessments
Resources
- Toolkit
- Cheat Sheets
Contact Us

Resolution Request

✅

Request Submitted Successfully

Your formal resolution request has been logged. Please keep your case number for your records:

Our team will review your file and provide a response within 48 business hours.

1. Student Information

Full Name

Email Address

2. Nature of Resolution Request

What is your complaint regarding?

Please specify the topic:

Specific Training Issue:

Incorrect or outdated content Video or Audio quality Unable to download materials Other (Please specify below)

Specific Exam Issue:

Timer or scoring discrepancy Question/Answer error Simulator crashed during exam Other

Specific Technical Issue:

Cannot login to my account Website is extremely slow Mobile display issues Other

Specific Billing Issue:

Double charge on my card Formal refund request Coupon code didn’t apply Other

Instructor’s Name

Staff Member Name (If known)

3. Detailed Explanation

Please describe the situation in detail

By submitting this form, you initiate a formal resolution process.

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OPEX INSTITUTE | EDU Hub

Institutional provider of modular certification pathways and stackable micro-credentials.

Part of the OPEX GLOBAL HUB

The OPEX Institute | EDU Hub is the digital learning ecosystem of OPEX INSTITUTE INC. (Canada).
Credentials are issued and accredited under the authority of OPEX Institute Inc. (Canada).

Notice: OPEX (OPERATIONAL & PROJECT EXCELLENCE) EXCLUDES FITNESS AND ACCOUNTING SERVICES.

GLOBAL HEADQUARTERS: OPEX INSTITUTE INC.
2001 Boulevard Robert-Bourassa, Suite 1700, Montreal, QC H3A 2A6, Canada

CIPO #2458902 · Member, Chamber of Commerce of Metropolitan Montreal

© 2026 OPEX INSTITUTE INC. ALL RIGHTS RESERVED.

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