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  • 3 Sections
  • 23 Lessons
  • 90 Days
Expand all sectionsCollapse all sections
  • Introduction to Operational Excellence
    5
    • 1.1
      Welcome to Operational Excellence
      2 Minutes
    • 1.2
      What is Operational Excellence?
      5 Minutes
    • 1.3
      Why is Operational Excellence Important?
      10 Minutes
    • 1.4
      The Evolution of Operational Excellence
      5 Minutes
    • 1.5
      Quiz1 Opex Intro
      7 Minutes10 Questions
  • Key Concepts and Tools
    11
    • 2.1
      Process stakeholders and SIPOC
      5 Minutes
    • 2.2
      Voice of the Customer (VOC), CTQs, and Metrics
      5 Minutes
    • 2.3
      Kano Model and Its Implications
      5 Minutes
    • 2.4
      Variation in Processes
      5 Minutes
    • 2.5
      Quality at the source
      5 Minutes
    • 2.6
      Error-proofing or poka-yoke
      5 Minutes
    • 2.7
      Lean Principles
      10 Minutes
    • 2.8
      Process mapping
      5 Minutes
    • 2.9
      Failure Modes and Effects Analysis (FMEA)
      5 Minutes
    • 2.10
      Process Control and the Control Plan
      5 Minutes
    • 2.11
      Quiz2 Opex Intro
      7 Minutes10 Questions
  • Implementing Operational Excellence
    9
    • 3.1
      Key Roles in Operational Excellence
      5 Minutes
    • 3.2
      Alignment for Operational Excellence
      5 Minutes
    • 3.3
      Choosing the Right Methodology (Lean, Six Sigma, etc.)
      10 Minutes
    • 3.4
      Process/Value Stream Management (VSM)
      10 Minutes
    • 3.5
      Lean Events, Kaizen, and Workouts
      5 Minutes
    • 3.6
      Six Sigma DMAIC
      10 Minutes
    • 3.7
      Design for Six Sigma (DMADV)
      5 Minutes
    • 3.8
      Implementation Challenges
      5 Minutes
    • 3.9
      Audits to Sustain Operational Excellence
      5 Minutes

The Evolution of Operational Excellence

Operational Excellence, like any field, has a rich history of evolution and development. Understanding this journey can give us valuable insights into its principles and applications today.

Our journey begins in the early 20th century with pioneers like Frederick Taylor, the father of Scientific Management. Taylor emphasized efficiency and standardization, introducing concepts like time-and-motion studies to optimize work processes.

Around the same time, Henry Ford revolutionized manufacturing with the assembly line, enabling mass production and driving down costs.

After World War II, quality gurus like W. Edwards Deming and Joseph Juran introduced Total Quality Management (TQM), emphasizing the importance of customer focus and continuous improvement.

In the 1980s, the rise of Lean Manufacturing, inspired by the Toyota Production System, brought a new focus on waste elimination and value creation. Taiichi Ohno, a key figure in the development of Lean, introduced concepts like Kanban and Just-In-Time (JIT) to optimize production flow.

The 1990s saw the emergence of Six Sigma, a data-driven approach to quality management pioneered by Motorola. Six Sigma focuses on reducing defects and minimizing variation in processes.

In the 2000s, Agile methodologies gained popularity, emphasizing flexibility, collaboration, and iterative development. Agile approaches like Scrum and Kanban have been widely adopted in software development and other industries.

Today, Operational Excellence continues to evolve, incorporating new technologies and approaches such as digital transformation, artificial intelligence, and sustainability.

By understanding the historical context of Operational Excellence, we can appreciate the contributions of those who came before us and gain a deeper understanding of its principles and applications today.

Why is Operational Excellence Important?
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Quiz1 Opex Intro
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